CRM Implementation in Saudi Banking Sector

Crm Scale Development & Validation in Indian Banking Sector

The aim of this paper is to develop a reliable and valid CRM (Customer relationship management) scale specifically catering to Indian banking sector. An exhaustive review of literature on CRM was followed by depth interview and questionnaire survey. Exploratory factor analysis was followed by confirmatory factor analysis, which was presented in three forms; the single factor model, covariance m...

CRM in Banking

Implementation of Basel Ii Standards in Banking Sector in Serbia

Business environment in which banks in our country perform their activity is rather dynamic. Financial sector has, as in the most transitional countries, firstly started with the process of radical changes and continuous access to European business standards. In that sense, constant changes of legal regulations and bylaws that regulate this field set before the banks increasingly higher and mor...

Factors Affecting ERP Implementation Success in Banking Sector of Pakistan

This research paper seeks to investigate the critical success factors of Enterprise Resource Planning (ERP) implementation in banking sector of Pakistan by identifying internal organizational, technological and individual factors from past studies and then determine their significant impact on successful implementation of Enterprise Resource Planning (ERP) in banking sector of Pakistan. IT infr...

Information Requirements for Operational CRM in Banking

Customer Relationship Management is a strategy that seeks to select, cultivate and manage an organisation’s most profitable customers with a view to increasing long-term profitability. To achieve this, staff must have necessary information readily available when dealing with customers. Yet, most published papers to date focus on information requirements at a macro or management level rather tha...